1. Introduction:
Sales Magnet Holdings Ltd ("Sales Magnet", "we", "us", or "our") is committed to safeguarding your privacy and ensuring the protection of your personal data in strict compliance with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the EU General Data Protection Regulation (EU GDPR). This Privacy Policy outlines the manner in which we collect, use, disclose, and protect your information when you utilise the Falcos SaaS digital invoicing platform (the "Service"). By using the Service, you consent to the collection and use of your information as described in this policy.
Explanation of how user data is collected, stored, used, and protected.
Identification of the parties involved (e.g., "We," "Us," "Our Company" for the provider, and "You," "Your," "User" for the customer)
2. Intellectual Property
All content, trademarks, logos, and other intellectual property displayed on our website or included in our products and services are the property of [Company Name] or its licensors. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.
3. Information We Collect
1.1 Personal Data: We collect personal data that you provide directly to us. This may occur when you create an account, use the Service, or engage in communication with us. The personal data we collect may include, but is not limited to, your name, email address, billing information, and any other data you choose to provide.
1.2 Usage Data: We also collect information automatically when you interact with the Service, such as IP addresses, browser types, operating systems, and details of your interaction with the Service. This usage data assists us in understanding how the Service is utilized and informs improvements to its functionality.
1.3 Cookies and Tracking Technologies: We employ cookies and similar tracking technologies to monitor activity on the Service and store certain information. Cookies are small data files stored on your device that help enhance your experience. You can manage the use of cookies through your browser settings. For further details on our use of cookies, please refer to our Cookie Policy.
4. How We Use Your Information
2.1 Provision and Management of the Service: We utilize the information collected to provide, manage, and enhance the Service, including processing payments, managing user accounts, and delivering customer support.
2.2 Communication: Your personal data may be used to communicate with you, including responding to inquiries, providing updates, and informing you of changes to the Service.
2.3 Analytics and Service Improvement: Usage data is used to gain insights into user interactions with the Service, identify trends, and improve the user experience.
2.4 Compliance and Legal Obligations: We may process your personal data to comply with legal requirements, regulatory obligations, or valid legal processes, including lawful requests by public authorities.
2.5 Legitimate Interests: We may process your personal data where it is in our legitimate interests to do so, provided that such interests do not override your fundamental rights and freedoms.
5. Sharing Your Information
3.1 Service Providers: We may share your personal data with third-party service providers who facilitate the operation of the Service. Examples include payment processors (e.g., Stripe), hosting services, and customer support providers. These entities are contractually obligated to protect your data and use it solely for the purposes of performing their services on our behalf.
3.2 Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity. You will be notified prior to any such transfer, at which point your data will become subject to a different privacy policy.
3.3 Legal Compliance: We may disclose your personal data if legally required to do so or in response to valid requests by public authorities, such as government agencies or courts of law.
3.4 Protection of Rights: We may disclose your personal data if we believe it is necessary to protect the rights, property, or safety of Sales Magnet, our users, or third parties. This may include sharing information with other organizations for fraud prevention and risk management.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption protocols, access controls, and regular security audits.
7. Data Retention
We retain system data for 30 days after account termination, after which it will be securely deleted or anonymized. However, we may retain personal data related to administrative purposes, such as contact information, for as long as necessary to comply with legal, accounting, or reporting obligations.
8. Your Rights
Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:
6.1 Access: You have the right to request access to the personal data we hold about you.
6.2 Correction: You have the right to request that any inaccuracies in your personal data be corrected.
6.3 Erasure: You have the right to request the deletion of your personal data under certain conditions.
6.4 Restriction: You have the right to request that we restrict the processing of your personal data under specific circumstances.
6.5 Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another data controller, where technically feasible.
6.6 Objection: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis.
6.7 Withdrawal of Consent: If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or in response to evolving legal requirements. Notice of significant changes will be provided by posting the updated Privacy Policy on the Service. Continued use of the Service following the effective date of any changes constitutes acceptance of the revised Privacy Policy.
7. Data Retention
We retain system data for 30 days after account termination, after which it will be securely deleted or anonymized. However, we may retain personal data related to administrative purposes, such as contact information, for as long as necessary to comply with legal, accounting, or reporting obligations.